05
Sep
Last month United Airlines befuddled customers when it announced its intent to discontinue all hot meals on transatlantic flights, then almost immediately reversed its decision.
Though the airline initially cited “negative customer feedback” as the reason for the change, some are speculating that this “official” explanation is only part of the story. And really, this amounts to only a small victory for customers who are sick of being squeezed by airline fees.
The saga started on August 19, when United said it would discontinue hot meal service on certain flights to and from Europe starting in October. Hot food would be replaced with cold sandwiches and snack boxes that would be free to business and first-class passengers, but would cost coach travelers up to $9, according to The Wall Street Journal.

















