Flight Attendant Steven Slater – New Folk Hero?

The Internet is abuzz with stories of the JetBlue flight attendant who said “sayonara” to his job by sliding down the emergency chute after allegedly getting into an altercation with an angry passenger.

But what makes an airline cabin such a high-pressure environment for both crew and travelers?

Peter appeared on the CBS Evening News with Katie Couric to explain what stress factors are setting people off when they travel, and what can cause airlines to run into turbulence even when they’re on the ground.

You can learn more with the related article on CBSNews.com here.

Check out the clip below: