My husband and I attended [Peter’s] presentation at a travel show in Boston and he answered my question about what to do if the hotel conditions are not what was advertised or booked.

One hotel on a recent trip to Norway had such bad conditions due to ongoing construction that I had to check out within a few hours and move to another hotel. Using Peter’s guidelines, I was able to get a complete refund.

It probably also helped that the hotel was booked through AAA and TravelBound and they went to bat for me.

If I had not heard Peter speak, I would not have had the confidence to walk away from a $450-plus hotel voucher and go across the street (with my American Express card) and book into a hotel that had the things I was missing: a working lift, a working telephone, windows, and security.

Again, many thanks,
Paula

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